Frequently Asked Questions

How can I contact Norddeler?

Email support@norddeler.com or use our contact form. Include your order number when asking about an existing order.

What currency do you use?

Prices are displayed in U.S. dollars (USD). Your order total is shown at checkout before payment.

Where do you ship?

We ship within the United States and to eligible international destinations. Destination availability is confirmed at checkout.

How much does shipping cost?

Free standard shipping is available for supported destinations. Any available delivery options are shown at checkout.

How long does delivery take?

Processing and delivery estimates depend on the destination, product availability, and carrier. The latest available estimate is shown during checkout and in your shipping confirmation.

Will I receive tracking information?

When tracking is available, we email it after the carrier accepts the shipment.

Can I change or cancel an order?

Contact us as soon as possible. We can only change or cancel an order before it has been processed or shipped.

What is your return window?

Contact us within 14 days after delivery to request a return. Items must be unused and in their original condition and packaging. For health and hygiene reasons, opened personal-care products are not eligible for change-of-mind returns. See our Returns & Refunds Policy for complete terms.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the product and packaging. We will review the issue and provide the appropriate next steps.