Refund policy

Returns and Refunds

Contact us within 14 days after delivery to request a return. Email support@norddeler.com before sending an item and include your order number.

Return Eligibility

Items must be unused, in their original condition, and returned with their original packaging and included parts. For health and hygiene reasons, opened or used personal-care products are not eligible for change-of-mind returns. This does not limit rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue and provide next steps.

Return Shipping

Customers are responsible for return shipping for change-of-mind returns. If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate remedy and cover reasonable return costs when required.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may apply. Original shipping charges are not refundable unless required by law or the return is due to our error.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after processing or shipment has begun.

Return Address

Do not mail a return without authorization. Approved returns will be directed to: Norddeler, 3329 Old Milton Pkwy, Alpharetta, GA 30005, United States.